Convensys Support Portal

CUCM (Call Manager) 11

• Create a New User
• Assign a Desk Phone to a User
• Relocate a Desk Phone to a New User
• How to Configure a Calling Party Transformation Pattern
• How to Configure DND (Do Not Disturb) on Desk Phones

View all 11

CUC (Voicemail, Call Handler, Holiday Greeting) 3

• How to Configure Users to receive VoiceMail Email Notification
• Holiday Greeting
• Set Holiday Schdules based on a different department

UCCX (Cisco Finesse) 1

• How to Create a Finesse User/UCCX Agent

Jabber 2

• Before creating a ticket
• Jabber Account